Policies and Shipping
We accept all major forms of credit cards through checkout, as well as Paypal. Payment is a completely secure connection, so no worries when you make your purchase. *At this time, Paypal can not be accepted for recurring Subscription Box orders.
As Inked Goddess Creations is an online store only, you can shop with us 24/7. We are in the office Monday-Friday, and take the weekends to spend time together as a family and rejuvenate. Monday-Friday we answer emails, process orders, update the website and more, as we are a small family-run business who manages all aspects of the business. Generally, we answer emails once per day, and if you email us, we try our best to respond within 48 business hours.
We currently have a 5-7 business day processing turnaround on orders (which does NOT include weekends or holidays). Please understand that most of my items are made when the order is placed, so it is fresh and its energy resonates with the buyer. If you need an order sent quickly, please email us BEFORE you place the order, just to double check we can accommodate the request.
Generally, we ship on Mondays and Thursdays. This gives us time to make the items and give positive energy to each and every order that goes out. We do process orders in the order they are received, and with the exception of gemstones, tools (e.g. mortar and pestles, cauldrons, candle holders, etc), and candles, items are not kept pre-made at our office.
Shipping is done by the United States Postal Service and most packages go First Class (for smaller weighted orders) which takes 2-7 business days for delivery, or via Priority Mail (larger weighted orders), which takes 2-3 business days for delivery. Shipping is calculated based on weight. We do reserved the right to ship very heavy packages by UPS or FedEx. All shipping contains tracking numbers, so you can keep track of your order once it leaves me, and you are emailed the tracking number when I send the package out for pickup.
At the current time, our Magick Mail box is the only product we have that has International Shipping. We are researching international shipping options that make sure our products get overseas quickly and safely, but don't cost a ton, and we also have customs exceptions to take into account when making this international shipping decision.
As of June 7, 2018, we now charge a 10% restock fee on all orders that are cancelled. Many items are handmade or pulled from inventory as soon as the order is placed, so cancelling the order after it has been made involves extra work on our end. Once an order is paid for and submitted, a cancellation request will involve a refund that is 10% less than what you paid for, so please keep this in mind when placing an order.
Please also note that refunds to a credit card can take up to 7-10 business days to be completed. This is not on our end; this is on the credit card processing program's end.
Refunds and Exchanges
If for any reason you are not satisfied with your purchase, please contact us and we will handle it on a case-by-case basis. Items such as oils, mists, salts, etc. are non-returnable/non-refundable due to the personal nature of the products. Custom orders are non-returnable/non-refundable. Orders over 30 days old are non-returnable/non-refundable. If an item is damaged in shipping, please be prepared to provide pictures of the damaged item when you contact us. More than likely, an equal replacement item will be sent, but this is all handled on a case-by-case basis. Any returns or incorrect shipment information that results in an undeliverable package will come at a cost to the buyer, not Inked Goddess Creations.
We reserve the right to cancel and refund any orders, especially orders where coupon codes are used improperly, or custom orders that are accompanied by very strange or negative requests (such as revenge products, break-up products, etc.). Please contact us before ordering if you feel your custom request could fall under this disclaimer.
Many items here are one-of-a-kind, and items made with gemstones are all unique as gemstones have natural variations in themselves.
There is no guarantee that an item for sale will be replicated in the future, or will remain in our inventory as a permanent item. We craft many products with moon phases and taking astrological alignments into account, so they may only be available for sale as long as we have that one batch in stock.
Metaphysical properties of Inked Goddess Creations' products are not guaranteed; We supply the tools, you supply the magick. Products should not be taken internally without the advice of a doctor or certified herbalist, and no product should take the place of proper professional advice or treatment. Inked Goddess Creations is not responsible for outcomes, or loss or damage associated with the misuse of its products. No products claim to have absolute healing properties, and no statements on this site have been approved by the FDA. By completing your purchase with Inked Goddess Creations, you are agreeing to these terms.
If you have any questions, please don't hesitate to email me at email@example.com or contact me here.