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Frequently Asked Questions

Shipping, Orders & Account Info

Shipping FAQ

When will my order ship?

Do you ship internationally?

How will my order ship?

My tracking number says the package has been 'Delivered' but it's not here. What do I do?

My order was broken during shipment. What do I do?

The shipping address on my order is wrong. What do I do?

I placed 2 orders on your website at different times. Will they be combined into one shipment?

Goddess Points Reward Program FAQ

What is the Goddess Points Reward Program?

Can I earn Goddess Points on my subscription box purchases each month?

I referred my friend, but I haven't been rewarded any points. Why?

How do I redeem my Goddess Points?

Account Info FAQ

Do I have to create an account to place an order?

Do you share my account info?

Do you have access to my credit card info?

I tried to log in but it's saying my email doesn't exist, even though I've placed orders with you. What do I do?

Can I make changes to my subscription box through my website account?

Cancelling an Order

How do I cancel my non-subscription box order?

How do I cancel my Magick Mail subscription?

Coupon Codes

Where do I find coupon codes for your store?

Where do I enter in a coupon code?

I forgot to enter my coupon code in at checkout. Can you apply it?

Miscellaneous

How long is your order turnaround/ processing time?

Do you wholesale?

Do you have a catalog I can be mailed?

How can I leave a review for your store?

Do you cast spells for people?

Will you make any custom oil blend, witch bottle, or amulet that I want?

The Inked Grimoire Blog

How do I submit an article for The Inked Grimoire?

What subjects are you accepting for submissions?

How do I find out more info before submitting?

Subscription Boxes FAQ

Magick Mail

What's in the Magick Mail box?

How much is Magick Mail?

How do I navigate my subscription account?

Can I purchase past Magick Mail boxes?

How do I cancel my Magick Mail subscription?

Will I automatically be charged for my Magick Mail each month?

When will I be charged for my Magick Mail subscription?

How do I change the payment on my subscription account?

Can I change the date I am automatically charged for renewal?

Do I have to subscribe to the Magick Mail box?

Can I pay for subscription boxes with Paypal?

Can I sign up for Magick Mail anywhere other than this website?

When will my Magick Mail box ship?

How do I log into my subscription account?

Can I 'Skip' this month's box?

I placed a regular order with a Subscription Box order. Will they be shipped together?

Do the boxes come with any markings on the outside?

Can I just send an email to you to cancel my subscription?

I cancelled my subscription, but I'd like to just reactivate it again. Can I do that?

My shipping address changed. What do I do?

I cancelled my subscription after it automatically renewed. Will I get a refund?

My automatic renewal charge declined on the 28th. Will I still get my box?

Can you ship my box early? I really don't want to wait until the 3rd.

What if I don't like some of the items in my Magick Mail box?

I have an active subscription to the Magick Mail box, but I see the listing is 'Sold Out'. Will I still receive my box?

I accidentally purchased more than one subscription. What can I do?

My box didn't automatically renew on the 28th. Will I still get my box?